Advance Global IT Support, also known as AGITS, respects privacy and handles personal data in line with applicable data protection laws, including the EU General Data Protection Regulation, UK GDPR, the UK Data Protection Act 2018, and relevant ePrivacy and electronic communications rules where applicable.
1. Who We Are
Advance Global IT Support provides IT field services, desktop support, network support, data center smart hands, IT deployment, IT asset disposal, and staff augmentation services across EMEA, APAC, and other regions.
For the purposes of this policy, AGITS may act as a data controller for website enquiries, business development, supplier management, recruitment/resource coordination, and general business administration. In some client projects, AGITS may also act as a processor or sub-processor when handling personal data strictly on behalf of a client under their instructions.
2. Personal Data We May Collect
Depending on how you interact with us, we may collect the following categories of personal data:
- Contact details such as name, business email address, phone number, job title, company name, and country.
- Website enquiry information submitted through our contact form, including project requirements and messages.
- Client, supplier, partner, and engineer coordination data needed to plan, assign, deliver, and support IT field services.
- Professional profile information for engineers, contractors, and candidates, such as skills, certifications, language capability, work location, availability, experience, compliance documents, and right-to-work or onboarding information where required.
- Service delivery records such as ticket references, site attendance details, SLA updates, work notes, asset identifiers, and completion evidence.
- ITAD-related records such as asset lists, collection records, serial numbers, chain-of-custody documentation, data destruction confirmations, and recycling/disposal reports.
- Technical website data such as IP address, browser type, device information, approximate location, pages visited, and basic security logs.
3. How We Use Personal Data
We use personal data only where there is a clear business or legal purpose. This may include:
- Responding to enquiries and preparing service proposals.
- Delivering IT support, field engineering, ITAD, deployment, and staff augmentation services.
- Coordinating engineers, client sites, access arrangements, tickets, schedules, and SLA commitments.
- Managing supplier, partner, contractor, and engineer relationships.
- Maintaining audit trails, service records, compliance documentation, and quality controls.
- Protecting systems, preventing misuse, and maintaining website and operational security.
- Meeting legal, tax, accounting, employment, immigration, health and safety, insurance, and regulatory obligations.
- Sending relevant business communications where permitted by law, with the ability to opt out where required.
4. Legal Bases for Processing
Where GDPR or UK GDPR applies, we rely on one or more of the following lawful bases:
- Contract: to provide services, manage client relationships, onboard resources, and fulfil agreed work.
- Legitimate interests: to operate and grow our business, respond to B2B enquiries, manage suppliers, coordinate field services, protect systems, and improve service quality.
- Legal obligation: to meet tax, accounting, employment, regulatory, health and safety, and compliance requirements.
- Consent: where we specifically ask for consent, such as certain marketing communications or optional cookies where applicable.
- Vital interests or public interest: only in rare circumstances where legally relevant, such as urgent safety or security situations.
6. International Transfers
Because AGITS supports global IT operations, personal data may be accessed or processed in countries outside the UK, European Economic Area, or your country of residence. This may happen when coordinating regional engineers, supporting multinational clients, using cloud service providers, or delivering projects across EMEA, APAC, and LATAM.
Where required, we use appropriate safeguards such as contractual controls, data minimisation, restricted access, confidentiality commitments, and recognised transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards.
7. Data Retention
We keep personal data only for as long as reasonably necessary for the purpose collected, including service delivery, contract management, compliance, dispute handling, tax/accounting records, and legal obligations.
Typical retention periods may vary depending on the data type. For example, website enquiries may be retained for business follow-up, service records may be retained for audit and SLA evidence, ITAD records may be retained for chain-of-custody and compliance purposes, and financial records may be retained in line with legal accounting requirements.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Request access to your personal data.
- Ask us to correct inaccurate or incomplete data.
- Request deletion of personal data in certain circumstances.
- Request restriction of processing.
- Object to processing based on legitimate interests or direct marketing.
- Request data portability where applicable.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a relevant data protection supervisory authority.
We may need to verify your identity before responding to a rights request. Some rights are subject to legal limitations, especially where we must keep records for compliance, legal claims, security, or contractual reasons.
10. Security Measures
We use technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, and disclosure. These may include access controls, secure hosting, HTTPS, least-privilege handling, confidentiality expectations, supplier controls, and internal procedures for service delivery and ITAD workflows.
No method of transmission or storage is completely risk-free, but we work to keep data protection controls proportionate to the nature of the information and the services we provide.
11. Client Project Data
When AGITS processes personal data as part of a client project, ticket, site visit, ITAD engagement, staff augmentation arrangement, or managed field service, the client may be the data controller and AGITS may process data under client instructions. In those cases, the client privacy notice and the relevant contract or data processing agreement may also apply.
12. Children
Our services are business-to-business services and are not intended for children. We do not knowingly collect personal data from children through this website.
13. Policy Updates
We may update this privacy policy from time to time to reflect changes in our services, legal requirements, technologies, or business operations. The updated date at the top of this page indicates when the policy was last revised.
14. Contact Us About Privacy
If you have questions about this policy or want to exercise privacy rights, please contact AGITS through the website contact form or by writing to one of our listed office locations.